- Frequently Asked Questions
Questions?
We’ve got answers.
Everything you need to know about working with Airglow Media — our process, services, pricing, and results.
How do I get started with Airglow Media?
It starts with a free audit. Fill out our contact form and we’ll come back within 24 hours with a review of your current marketing and a clear plan for how we’d grow your business. No commitment, no hard sell.
Do you work with businesses of all sizes?
Yes. We work with early-stage startups scaling their first campaigns all the way up to established brands looking to dominate their category. The one thing we don’t compromise on is the quality of our work.
Do you require long-term contracts?
No. We operate on month-to-month agreements by default. We believe in earning your business every single month. That said, clients who commit to longer engagements do benefit from more aggressive strategies that compound over time.
How quickly can you get started?
After an initial strategy call and onboarding, most clients are live within 1–2 weeks. Paid advertising campaigns can launch faster; SEO and organic strategies take longer to ramp up but have compounding returns.
Will I have a dedicated point of contact?
Every client gets a dedicated account manager who is your single point of contact for everything — strategy, reporting, creative feedback, and questions. No bouncing between departments.
What services does Airglow Media offer?
We offer Social Media Marketing, Paid Advertising, Graphic Design, SEO, Web Development, and Analytics & Tracking. Many clients work with us across multiple services because they compound each other — our social strategy feeds paid ads, which is tracked by our analytics stack.
How much do your services cost?
Pricing depends on the scope, channels, and intensity of the engagement. Most clients invest between $1,000 – $15,000+ per month. Our free audit gives you a clear picture of what it would take to hit your specific goals before you spend a dollar.
Can I hire you for just one service?
Absolutely. You can start with a single service and expand as you see results. Many clients start with paid ads or SEO and then bring us in on additional channels once trust is established.
Do you offer one-off projects?
For design and web development, yes — we take on project-based work like brand identity packages, landing page builds, and website redesigns. For ongoing marketing services like SEO and paid ads, we typically require a minimum 3-month engagement to show meaningful results.
What's included in the Full-Service Package?
The Full-Service Package bundles all of our core disciplines — social, paid, SEO, design, web, and analytics — into one integrated engagement with a unified strategy. It’s our most powerful offering because every channel reinforces the others.
How soon will I see results?
Paid advertising can generate results within the first few weeks. SEO typically takes 3–6 months to show significant organic traffic gains. Social media growth depends heavily on your starting point and niche. We always set realistic, honest timelines upfront.
How do you report on performance?
Every client receives a weekly performance snapshot and a detailed monthly report. We also set up custom dashboards so you can check live performance at any time. Reports are written in plain English — no hiding behind jargon.
What metrics do you focus on?
We focus on the metrics that actually matter to your business — revenue, ROAS, CAC, organic sessions, conversion rates — not vanity metrics like impressions or follower counts (unless those are genuinely meaningful in your context).
Do you guarantee results?
No reputable agency guarantees specific results because marketing involves variables outside anyone’s full control (market conditions, seasonality, competition). What we do guarantee is transparency, rigorous optimization, and accountability. Our track record speaks for itself.
What happens if a campaign isn't performing?
We catch underperformance early through weekly reviews. When something isn’t working, we diagnose it, test alternatives, and pivot fast. You’ll always know what’s happening and why — we don’t hide bad news.
What does your onboarding process look like?
We start with a deep-dive discovery session to understand your business, goals, customers, and competitive landscape. From there we build a custom channel-specific roadmap, get your approvals, and then move into execution. Most onboardings take 1–2 weeks.
How involved do I need to be?
As involved as you want. Some clients prefer to be hands-off and simply review weekly reports. Others want to collaborate closely on creative direction. We adapt to your preference while making sure you always stay informed.
Do you work across multiple markets or languages?
Yes. We have experience running campaigns across multiple markets and geo-targeting strategies. If your campaigns require multilingual creative or country-specific strategies, we can accommodate that.
How do you handle creative approvals?
All creative — ad copy, visuals, content calendars — goes through a client approval process before going live. We use collaborative tools to make feedback fast and easy, and we typically turn around revisions within 24–48 hours.
Will I have a dedicated point of contact?
Every client gets a dedicated account manager who is your single point of contact for everything — strategy, reporting, creative feedback, and questions. No bouncing between departments.
Still have questions?
We’re happy to answer anything specific about your brand, goals, or budget. Reach out directly.